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How to Order
To make a purchase, add item(s) to your cart. Do ensure that size and color are selected correctly as no changes will be allowed upon check out.
Kindly ensure that all fields are entered correctly and completely before check out.
For Local Orders, D’nier accepts these modes of payment – Credit/Debit Card via PayPal or Bank Transfer. We accept all major credit cards – VISA, Mastercard and AMEX.
For bank transfer purchase customers, please complete payment within two hours from the time your order was placed. All unpaid orders after this payment time-frame will be cancelled automatically. Any codes applied in the order will be automatically reinstated.
For International Orders, D’nier only accepts payment by Credit/Debrit Card via PayPal.
If you are facing any difficulties with regards to your order and payment, please contact us at sales@dnier.com for further assistance.
The cost of delivery for your Order will be displayed to you on our Website upon checkout. Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 3 working days without any specific time stated. Our local delivery partner shall deliver the Product to the address specified in your Order.
If delivery of your Product is delayed because of unavailability, we will inform you accordingly and the Product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
FOR LOCAL DELIVERIES (SINGAPORE)
FOR INTERNATIONAL DELIVERIES
We accept exchange OR returns for items* that are unworn, unwashed, unaltered, and with its tags intact. Please note that we will only be able to address return and exchange items made directly from Dnier.com.
*Excludes: orders made with the use of promotional codes, sales items, and accessories.
Before you file for any exchange or returns, please note the following:
You are responsible for all postage costs for any exchanged or returned items. Do kindly note that all return packages are dealt with via mailing only. If an item returned does not meet the requirements for returns set out above, we reserve all right to reject the return and any request for a refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned Product. Please note that refunds will be provided only in the form of an online gift voucher. Delivery fees, if any, will not be refunded. Cash refunds are not provided for returns.
FOR DEFECTIVE ITEM(S)
As every item is hand manufactured, there is a risk of human error. Please note that minor variations in measurement (within 1”) are not considered as defects.
If you have received a defective item, we apologize for this oversight on and would promptly rectify this error.
Kindly email to hello@dnier.com with the following details:
Once verified, we will request that you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the item is no longer in-stock, a refund in the form of an online gift voucher will be issued instead.
Please note that we will only be able to address defective items made directly from Dnier.com.
FOR INCORRECT ITEM(S)
If you have received an incorrect item, we apologize for this oversight on and would promptly rectify this error.
Kindly email to hello@dnier.sg with the following details:
Once verified, we will request that you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the item is no longer in-stock, a refund in the form of an online gift voucher will be issued instead.
Please note that we will only be able to address incorrect items made directly from Dnier.sg.
Dnier Loyalty Program is a loyalty point system that allows you to earn while you shop! To reward you as our loyal customer, every time you successfully purchase any products online from Dnier, we add some loyalty points to your account. You will receive loyalty points from all the products in our catalogue (excluding GST). You can convert these loyalty points into a voucher that you can use to get a discount on your next purchase. You can view your available loyalty points at any time in your account page. These points will update automatically when you use them and when your order has been successfully delivered to you.
With every Singapore dollar ($1 SGD) spent on our website, you will earn 1 loyalty point. At the checkout page, you will see exactly how many points you will receive if you buy the product or complete the order.
The minimum redemption value will be one Singapore Dollar (SGD) and there is no maximum redemption celling. All Dnier Reward Points will expire after one calendar year (365 days) from the date of purchase; and or inactivity from your account within 365 days.